Learning spaces AV services

The Learning Environments Audio Visual (AV) team manages the AV systems across UNSW’s centrally allocated teaching spaces (CATS). We play an important role in ensuring that the AV equipment at UNSW is available, accessible and responsive to user needs.  

We are responsible for:

  • supplying, maintaining and managing AV equipment in CATS rooms
  • responding to maintenance, service and support requests from staff and students
  • designing and installing AV and control systems for UNSW units
  • working with service providers to develop and deliver a seamless user experience

Our AV equipment

The Learning Environments AV team is responsible for the following equipment in CATS rooms: 

  • computers
  • computer monitors
  • document cameras
  • projectors
  • automatic lighting
  • speakers
  • lecture recording equipment
  • touch panel AV control systems
  • lectern and related AV inputs
  • lectern microphones
  • furniture provision

Find out how to purchase wireless microphones for your faculty teaching spaces.

Technical assistance

Having trouble with AV equipment or systems? View our frequently asked questions for help.

The AV team also provides a series of user guides for our equipment. These guides will help you learn to use the AV systems in our teaching spaces, and can also assist with basic troubleshooting. 

Guides for the following systems are currently available:

Contact us

For AV support and enquiries, please contact the AV team. Please note that these contacts are for AV issues in CATS spaces only. 

For other enquiries, please use the following contacts for assistance:

Service Responsible unit Contact
AV support in non-CATS spaces Faculty IT or AV support Contact relevant School/Faculty
Air conditioning, cleaning, teaching supplies (such as chalk) Facilities Management Unit 9385 5111
zPass or SOE PC logins IT Services 9385 1333
Emergency or security issues, room access, Campus Security 9385 6000
Room bookings Learning Environments 9385 7878
On-campus events Venues and Events 9385 1515